Ordering:

Prices for our instruments range from 1350.-US$/(1200€) to 3500.-US$/(3150€), not including accessories, crating or shipping.

Orders for instruments may be placed via phone, mail or email.

We welcome international orders.

We suggest an initial consultation, ideally by phone, to discuss size, materials and other options. After the consultation, we will send a proposal via email with an exact description of the instrument, prizing, the amount of the down-payment and a time-table. Once the customer agrees to the proposal and submits the down-payment the order is entered into the building queue.

During the building period customers are updated regularly as to the progress of their kora. The typical turnaround for custom instruments is 4-6 months, but this can vary.

A deposit/down-payment of one half (50%) of the price of the instrument is required to secure a place in the building queue.

Upon completion we will send images of the finished instrument, with an invoice for the final payment (50%) plus any additional cost for accessories, crating or shipping. Final payment is due prior to shipping.

Shipping:

Domestic shipping: For shipments within the US, Kumbengo Koras can arrange for pickup and delivery by a shipping company such as Fedex or UPS on behalf of the Buyer.

International Shipping: For international shipments it is recommended that the Buyer engage the services of a freight forwarding company or luggage shipper. Kumbengo Koras will issue customs/import-export/tax documentation upon request.

Kumbengo Koras is available for the crating and secure packing of the instrument for an added charge of 80.-. The ordered item shall be made available for pickup during business hours and Kumbengo Koras will assist with loading.

Shipping Terms:

US: FOB origin (Premises Kumbengo Koras), freight collect

Incoterm: EXW – Ex Works (Premises Kumbengo Koras)

For more information on the ordering process as well as shipping and warranty contact us

Terms and Conditions:

 

Warranty: The instrument shall be fully functional and free of defects due to faulty materials or poor craftsmanship. Certain irregularities and variations in form and appearance are to be expected due to the organic nature of the materials used. We shall not be responsible for damage caused during shipping or by improper use or storage, inadequate protection during transport or damage caused by accidents once the instrument is in the possession of the buyer.

Cancellation, Returns and Refunds: Kumbengo Koras reserves the right to retain as much as 50% of payments received in the case the order is cancelled or the instrument is returned. The Buyer is responsible for the safe return of the instrument to the premises of Kumbengo Koras in order to receive any refund.