Terms and Conditions:
Warranty: The instrument shall be fully functional and free of defects due to faulty materials or poor craftsmanship. Certain irregularities and variations in form and appearance are to be expected due to the organic nature of the materials used. We shall not be responsible for damage caused during shipping to the buyer by the shipping company or by improper use or storage, inadequate protection during transport or damage caused by accidents once the instrument is in the possession of the buyer.
Cancellation, Returns and Refunds: Kumbengo Koras reserves the right to retain as much as 50% of payments received in the case the order is cancelled or the instrument is returned. The Buyer is responsible for the return of the instrument to the premises of Kumbengo Koras in order to receive any refund.
Kumbengo Koras (Seller) is available for the crating and secure packing of the instrument for an added charge of 100.-. We can also arrange for pickup and delivery by a shipping company such as Fedex or UPS on behalf of the buyer and we will assist with loading. The ordered item shall be made available for pickup during business hours at our premises.
Terms: FOB origin, freight collect
Incoterm: EXW – Ex Works (Premises Kumbengo Koras)
For more information on the ordering process as well as shipping and warranty contact us